Returns

We have a 30-day return policy on all stocked items. These items will be marked on the product page as 'Stocked item lead time up to 1 week'. This means you will have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. It must be unworn or unused, have tags, and be in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, contact us at please go to our returns page here and fill in your details. We will then be contact if your return is approved and instruct on the next steps.

https://collected.daytrue.com/a/returns

Exceptions / non-returnable items 
Due to the bespoke nature of some of the items we supply, goods are often made to order by the manufactures and consequently cannot be returned. These will be marked Made to Order on the product page clearly (under the buy it now button).  If you have questions or concerns about your specific item, please get in touch with us at collected@daytrue.com.

Unfortunately, we cannot accept returns on sale items or gift cards.
If we have not answered your question here, please contact us at collected@daytrue.com.

Damages and issues 
We make every effort to deliver your items to you the way we would like to receive it and enjoy. However, things can go wrong so please ensure that you check your delivery as soon as it is received. If there is a problem with your order, please contact collected@daytrue.com within two days of receipt so that we can resolve any issues promptly.