Delivery

We know how important it is to deliver items as quickly as possible, and more importantly without damage. We also understand that many people dislike delivery charges. Unfortunately, as an independent retailer we can’t offer free delivery on everything, but we offer our customers with different options that will ensure a professional and satisfactory delivery experience for all.

Small stock orders

Small stock orders will be delivered by a courier directly to you. In order to make this a seamless process with minimal fuss we have a flat rate of £5 for orders up to £100.

All small stock orders over £100 will have free delivery. These will be titled under the ‘Buy’ button. Stocked items usually takes 3-5 working days to be delivered to you.

Furniture

All furniture is made to order and is delivered as soon as possible.

As lead times vary from supplier to supplier and from product to product, we have added an average lead-time for each which will be titled under the ‘Buy it now’ button. For example: Lead-time usually up to 6 weeks from order.

We have implemented a three tiered delivery system for furniture items depending on how much your total order comes to:

  • Orders ranging between £0-£450 will have a delivery charge of £50.
  • Orders ranging over £450-£1000 will have a delivery charge of £100.
  • Orders £1000 and over will have a delivery charge of £200.

Please note that all furniture is ‘final sale’ as they are ‘made to order’. This means that they are non-returnable. Please check our returns policy for more information.

If you have any questions on our delivery policy, please send us an email at: collected@daytrue.com.

Popham

Although we would love to keep it simple for you, we have a certain exception. This exception is Popham.

We keep some stock of Popham’s tiles, which will follow the normal furniture delivery process as outlined above. (Please note that we have stock on its way but it is not currently at our warehouse). Tiles that will be in stock are the Hex Star range in Indigo and Milk.

The majority of Popham’s stock is handmade in Marrakesh, therefore tiles that we do not have in stock are made to order and have a lead-time of up to 12 weeks. However, there are ways of making this process quicker, for example a ‘rush’ charge, so please contact us at collected@daytrue.com to find out more.

Made to order tiles will have an additional delivery charge based on weight and will include delivery from Marrakesh all the way to you. We charge an additional £30 per average box weight (20kg). The maximum additional charge will be £500 (17 Boxes).

Damages and issues

We make every effort to deliver your items to you the way we would like to receive them and enjoy. However, things can go wrong so please ensure you check your order as soon as you receive it. If there is a problem with your order, please contact collected@daytrue.com within two days of receipt so that we can resolve any issues promptly.